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Privacy notice

Last updated: November 3, 2026

This is a translation for convenience. The Spanish version is the legally binding notice.

1. Who is responsible for your personal data?

Hotel de la Paz, a Grupo Hotelero Leyendas hotel (“the Hotel”), located at Callejón del Estudiante #1, Zona Centro, C.P. 36000, Guanajuato, Gto., Mexico, is responsible for processing your personal data under Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP).

Privacy contact: reservas@hoteldelapaz.com.mx · Phone +52 473 732 0555.

2. What personal data do we process?

  • Identity and contact: name, email, phone or WhatsApp, country of residence.
  • Stay details: arrival and departure dates, number of guests, room type, special requests, and official ID at check-in.
  • Billing: company name, tax ID (RFC) and tax address, if you request an invoice.
  • Payment: card details are captured directly by our booking engine (Cloudbeds) and its payment processors; the Hotel does not store them on this website.
  • Browsing: your cookie preference stored in your browser and, only if you accept, technical and usage data collected by third-party services (for example Google Maps or measurement tools).

We do not request sensitive personal data.

3. Why do we use your data?

Primary purposes (needed for the service you request):

  • Managing, confirming, changing or cancelling your reservation.
  • Checking you in and providing lodging services.
  • Answering your messages by phone, email or WhatsApp.
  • Charging for your stay and issuing invoices.
  • Meeting legal, tax and security obligations.

Secondary purposes (not needed for the service):

  • Sending you promotions, offers and news about the Hotel and Grupo Hotelero Leyendas.
  • Inviting you to rate your stay and compiling statistics to improve our service.

To opt out of the secondary purposes, email reservas@hoteldelapaz.com.mx with the subject “Opt out of secondary purposes”. Opting out does not affect your reservation or stay.

4. Who do we share your data with?

  • Cloudbeds, our booking engine and property management provider, and its payment processors, to process your booking and payment.
  • Grupo Hotelero Leyendas hotels, to handle your request when you contact us through a shared channel.
  • Competent authorities, when required by law.

These transfers do not require your consent under article 37 of the LFPDPPP. We do not sell your personal data.

5. Cookies and similar technologies

This site stores your cookie choice in your browser (local storage). Only if you accept do we load third-party services that may set their own cookies: Google Maps (location map) and, where enabled, measurement tools such as Google Analytics or Meta Pixel. If you reject, the site works the same and you can open the map directly in Google Maps.

The site also uses Google Fonts. Links to WhatsApp and to our booking engine take you to third-party sites with their own privacy policies.

You can change your choice at any time with the “Cookie preferences” link at the foot of every page.

6. How to exercise your ARCO rights or withdraw consent

You have the right to Access, Rectify, Cancel or Oppose the use of your data (ARCO rights), and to withdraw your consent or limit the use or disclosure of your data. Send your request to reservas@hoteldelapaz.com.mx with:

  • Your name and a way to contact you.
  • A copy of your official ID (or that of your legal representative, with proof of representation).
  • A clear description of the data and the right you want to exercise.

We will reply within 20 business days and, if your request is granted, act on it within the following 15 business days.

7. Changes to this notice

We may update this privacy notice. Any change will be published on this page with the date of the last update.

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